Privacy Policy

Information you give us:

• Name, phone number, email (when you submit the contact form)
• Suburb, service requested, urgency, and message details (contact form fields)
• Any other information you provide when you contact us by phone

Information collected automatically:

• Cookies and usage data (page views, time on page, scroll depth)
• Device information (browser, operating system, IP address, screen resolution)
• Approximate location based on IP address

Information from third parties:

• Call metadata from our call-tracking provider when you call the tracking number listed on this site
• Conversion data from Google Ads or other ad platforms if you arrived via a paid ad

We do not purchase personal information about you from data brokers, and we do not receive personal information about you from any source beyond the ones listed above.

• To respond to your contact form submission or phone call
• To book and complete electrical work for your property
• To provide lifetime labour warranty service or follow-up if you become a customer
• To improve the website and understand which pages convert visitors, via Google Analytics
• To attribute marketing channels, via call tracking and Google Tag Manager
• To comply with legal obligations, such as tax records and licence reporting

We do not use your personal information for any purpose beyond the ones listed above, and we do not sell your personal information to any third party.

• Cloudflare: hosts the website and protects it from malicious traffic (United States, with global edge presence)
• Google Analytics 4 and Google Tag Manager: analyse how the website is used (United States)
• Our call-tracking provider: tracks which marketing channel a phone call came from (Australia)
• Our lead-management system: receives contact form submissions

Each of these providers publishes its own privacy policy, available on its respective website, and each is only given the minimum information it needs to perform its function. We do not share your information with any marketing partner, data broker, or third party outside this list.

Cookies are small text files stored on your device when you visit a website. This site uses cookies for analytics and tag management so we can understand how the site is used, which pages are useful, and where visitors drop off before calling us. This helps us keep the website working well for the next Charmhaven homeowner who visits it.

You can disable cookies in your browser settings, but some website features may not work properly if you do. Most browsers explain how to manage cookies in their help or settings menu, and you can also use your browser's private or incognito mode to browse without cookies being stored long-term.

• Contact form submissions: retained for 7 years, matching Australian business record-keeping obligations
• Customer records (booked work): retained for 7 years
• Analytics data: retained per Google Analytics defaults, currently 14 months
• Call recordings (if any): retained for 12 months, unless required for an ongoing dispute

• Access: you have the right to ask what personal data we hold about you
• Correction: you can ask us to correct inaccurate or out-of-date data
• Deletion: you can ask us to delete your data, subject to legal record-keeping requirements
• Complaints: you can complain to us first; if unresolved, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au

To exercise any of these rights, call us on (02) 4093 0555 or use the contact form on our contact page. We will respond to reasonable requests within a reasonable timeframe, consistent with our obligations under the Privacy Act.

We take reasonable steps to protect the personal information we hold, including secured hosting infrastructure via Cloudflare, HTTPS encryption in transit, and access controls on our lead-management system. No method of electronic storage or transmission is completely secure, but we work to keep your information safe and only retain what we genuinely need for the purposes set out in this policy.

This website is not directed at children under 16, and we do not knowingly collect personal information from children. The contact form and phone line are intended for use by adult homeowners and property decision-makers. If a parent or guardian believes a child has submitted personal information to us, please contact us and we will remove it promptly.

We may update this Privacy Policy from time to time, for example if we start using a new analytics tool or change our lead-management system. Updates will be reflected on this page with a new "last updated" date. Continued use of this website after an update constitutes acceptance of the updated policy. We encourage you to check back periodically if you have concerns about how your information is handled.

• Business: Electrician Charmhaven
• Operating under: A fully licensed and insured electrical business, Lic #451348C
• Phone: (02) 4093 0555
• Website: electriciancharmhaven.com.au